It so happened that her mother had taken out the passports in the flight to fill the immigration forms. Added to that the Thailand airport security refused them permission to pass the gates towards the flights to re-check for the passports due to security reasons. They categorically stated that no passports or passport pouch was found in the flight.
The worst nightmare soon began as they were asked to pay a certain fine and then fly back to India. However this was not a feasible option, as the crew consisting of 28 people would have to travel back without shooting the song and thus incur heavy loss.
After having made numerous calls to India from the Thai airways office, she could track the Indian Embassy officials. She recounted the whole incident and they agreed to re-issue a new passport for 1200 dollars. The total casualty for new passports within 12 hours was 45000 rupees. Everything was finally resolved and she was able to board the flight to Krabi.
Sanjana recounts, "The worst and the most scary thing in life is to get stuck in a different country in a legal issue where you can't even understand or explain things to them in their language and they don't understand our language either."
Sanjana went through hell at Bangkok airport when she landed there for the shooting of the Telugu movie Samarthudu. She was accompanied by her mother to Bangkok to shoot 3 songs for the movie. Assured about her passport,wallet and mobile, she enjoyed a quiet nap in the flight, till they reached Bangkok. After a safe landing and upon arriving at the immigration counter at the Bangkok airport, Sanjana realized that her passport pouch containing mother's and her passport, flight tickets and boarding passes along with an amount of 6000 dollars were missing.