Filmmaker
Vipul
Shah
and
his
wife
and
actor
Shefali
Shah
took
to
social
media
to
pull
up
IndiGo
airlines
for
ill-treating
an
80-year-old
injured
woman,
after
its
ground
staff
caused
much
delay
in
providing
a
requested
wheelchair.
Vipul
took
a
video
of
the
incident
and
Shefali
shared
it
on
her
Twitter
handle.
He
further
explained
what
happened
in
an
interview
with
IANS.
"We
were
on
a
flight
from
Nagpur
to
Mumbai,
which
starts
at
8.45
pm
and
lands
in
Mumbai
at
10.10
pm.
We
had
booked
a
wheelchair
for
an
80-year-old-lady
as
she
had
met
with
an
accident
and
was
injured.
All
this
was
communicated
to
the
Indigo
staff
and
a
wheelchair
was
booked.
When
we
landed
at
Mumbai
airport,
their
answer
was
that
Indigo
doesn't
have
enough
wheelchairs.
This
was
quite
shocking
and
totally
unacceptable.
If
I
had
not
booked
a
wheelchair
and
asked
for
it
last
minute,
then
I
would
understand.
I
had
made
the
reservation
and
they
had
confirmed
it," Shah
said.
He
added,
"They
were
not
ready
to
put
an
8-year-old
injured
patient
on
priority.
They
kept
lying
that
the
wheelchair
would
be
there
in
two
minutes
and
then
when
I
started
to
lose
patience,
they
started
making
calls
in
front
of
me.
They
were
not
concerned
and
remained
unapologetic
about
it.
They
need
to
be
pulled
up
and
this
news
must
reach
the
Indigo
management
and
DGCI,
so
that
there
is
some
action."
IndiGo
responded
to
the
video
posted
by
Shefali
Shah
and
wrote,
"Ms.
Shah,
we
expect
wheelchair
assistance
to
be
prompt,
and
we
apologise
for
the
long
wait
to
get
the
assistance.
Let
us
quickly
get
this
checked
and
highlight
to
the
concerned
airport
team
for
necessary
action."
Ms.
Shah,
we
expect
wheelchair
assistance
to
be
prompt,
and
we
apologise
for
the
long
wait
to
get
the
assistance.
Let
us
quickly
get
this
checked
and
highlight
to
the
concerned
airport
team
for
necessary
action.
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